EnviroBiotics® Return & Refund Policy
1. Satisfaction Guarantee
We stand behind our products. If you’re not 100 % satisfied for any reason, you may return your purchase for a refund or exchange within 30 days of the delivery date.
2. Eligibility Checklist
| Requirement | Details |
|---|---|
| Purchase channel | The item was bought directly from EnviroBiotics.com (proof of purchase required). |
| Return window | 30 calendar days from the day the shipment shows “delivered” on the carrier’s tracking page. |
| Product condition | • Device: clean, undamaged, and in original packaging • Consumables (refill cartridges, sprays, wipes): unopened & sealed for hygiene reasons. Opened consumables are refundable only if the product arrived defective. |
| RMA number | Before sending anything back, you must obtain a Return Merchandise Authorization (RMA). |
3. How to Start a Return
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Email support@envirobiotics.com with your order # and reason for return.
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We’ll reply within one business day with your RMA and a prepaid shipping label (US. International customers: return shipping is at your cost; duties/taxes are non-refundable.
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Pack the item securely, include all accessories, and drop the parcel with the carrier within 7 days of receiving the label.
4. Refunds
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Inspection & processing – Allow 3–5 business days after the package reaches our warehouse.
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Method – Refunds are issued to the original payment method; shipping costs (if any) are non-refundable unless the product was defective or we shipped the wrong item.
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Notification—Once the refund is approved, you’ll receive an email confirmation. Banks can take 3–7 business days to post the credit.
5. Exchanges & Replacements
Have you received a damaged or defective product? Email us within 7 days of delivery with photos. We’ll send a replacement at no additional cost or issue a full refund—your choice.
6. Non-Returnable Items
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Gift cards or promotional vouchers
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Items marked “Final Sale”
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Bulk/wholesale orders of consumables opened by the customer
7. Late or Missing Refunds
If you haven’t seen the credit after 10 business days:
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Check your bank or credit card account again.
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Contact your bank/issuer (processing times vary).
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Still no luck? Email support@envirobiotics.com, and we’ll trace it for you.
8. Questions?
We’re here to help.
Customer Support: support@envirobiotics.com | Tel: (833) 692 3883
